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Author Topic: Anyone contacted Minelab...  (Read 2758 times)
Dusty
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« on: July 07, 2012, 09:11:04 AM »
Recently by email and received a reply?

I must have emailed them 6 times over 2 months only to check if my Safari has any transferable warranty left on it and I've had zip from the ignorant barstewards!!  Angry
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nfl
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« Reply #1 on: July 07, 2012, 09:38:48 AM »
yep ive e mail;ed em on 2 occasions  and had no reply,,,,,,,gota say minelab great machines but the aftersales suck.
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2012 finds
29 hammys
24 other silver coins pre 1947
2 silver thimbles,,,,2 parts gold medi ring
half noble coin weight
3 silver roman
celtic broach
celtic terret ring
b/a  axe head
1 pilgrims ampulla {1350-1450}
12thc personnel lead seal matrix
2 parts fibula 1 complete
14thc ring broac
Grifftron
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WWW
« Reply #2 on: July 07, 2012, 10:19:34 AM »
I did and get a reply from I think it was des Dunn within 2 days
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Chef Geoff
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WWW
« Reply #3 on: July 07, 2012, 10:56:27 AM »
Well I've contacted them on more times than I care to remember and always have great service. Contrary to NFL in my experience the customer support is about as good as it gets.
Mind you I usually phone them, which maybe the way to go.
Are you emailing Minelab in Ireland?
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Dusty
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« Reply #4 on: July 07, 2012, 11:25:05 AM »
Yup, emailed Ireland 6 bloody times and not a sausage! Just sent another message now...  Angry
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cardiffian
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Minelab Explorer, Deus
« Reply #5 on: July 07, 2012, 08:48:17 PM »
Just pm'd you some info which might be of help. Let me know how you get on.
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2014 
Hammered                 5         
Roman bronze          10
William 111 shilling
Disc brooches             2
Med. silver annular brooch
Mungo
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« Reply #6 on: July 07, 2012, 09:01:50 PM »
email Dunne if you can , he replies...... Cool
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outlaw
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Chairman Brecon MDC ( since 2013 )
« Reply #7 on: July 07, 2012, 09:15:29 PM »
I recently sent Finbarr 2 emails and received replies same day as sent, their turn around on repairs is 2nd to none.
They have moved and have a new address. I sent in for a service my se pro and sov elite, the turn around very quick.  Grin
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cardiffian
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Minelab Explorer, Deus
« Reply #8 on: July 07, 2012, 10:02:34 PM »
Your right Outlaw Finbarr is very good. I have pm'd Dusty his e-mail address. I am sure he will act on any e-mail right away. Mind you it is worth bearing in mind Steve Cox of MSR for Minelab repairs out of warranty. I have dealt with him and he is well recommended. His details can be found elsewhere on the forum.
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2014 
Hammered                 5         
Roman bronze          10
William 111 shilling
Disc brooches             2
Med. silver annular brooch
Dusty
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Posts: 291
« Reply #9 on: July 07, 2012, 10:21:04 PM »
Much thanks gents!

Cheers for the PM cardiffian!!
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cardiffian
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Minelab Explorer, Deus
« Reply #10 on: July 07, 2012, 10:23:24 PM »
Your welcome. Let us know how you get on. I am sure Finbarr will get you sorted. He's sound.
Logged
2014 
Hammered                 5         
Roman bronze          10
William 111 shilling
Disc brooches             2
Med. silver annular brooch

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